Frequently Asked Questions (FAQ)

1. What is your return policy?

We offer a 30-day return policy. Items must be returned in their original condition with tags and packaging intact. To start a return, please contact us at liborionfg@gmail.com. Returns are sent to: 154 Broughton Road, Banbury OX16 9QQ, United Kingdom.

Please note: We do not accept returns on perishable goods, custom items, personal care products, sale items, or gift cards.

2. How long does it take to receive my refund?

Once your return is received and approved, your refund will be processed within 10 business days to your original payment method. If you haven't received your refund after 15 business days, please contact us.

3. Do you offer exchanges?

The fastest way to get the item you want is to return the item you have and make a new purchase once the return is approved.

4. What if my item arrives damaged or incorrect?

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at liborionfg@gmail.com and we will resolve the issue promptly.

5. How do I know what size to order?

Each product page includes a detailed size chart with bust, waist, hip, and length measurements. We recommend measuring yourself before ordering and comparing with the size chart. If you're between sizes, we suggest sizing up for comfort.

6. What materials are your clothing items made from?

Our clothing is made from a variety of fabrics including polyester, elastane, chiffon, lace, and fleece blends, depending on the item. Full material details are listed on each product page.

7. Do you ship internationally?

Yes, we ship internationally. Shipping terms and timelines vary by product and destination. Please refer to individual product pages for specific shipping information.

8. How can I track my order?

Once your order is shipped, you will receive a confirmation email with tracking details. If you have not received tracking information, please contact us at liborionfg@gmail.com.

9. Are EU customers entitled to any special return rights?

Yes. Customers in the European Union are entitled to a 14-day cooling-off period and may cancel or return their order within 14 days of receipt for any reason, without justification.

10. How do I contact you?

You can reach us through any of the following:
Email: liborionfg@gmail.com
Phone: +44 7808 499919
Address: 154 Broughton Road, Banbury OX16 9QQ, United Kingdom